Offroad Animal

Frequently Asked Questions

What kinds of products do you have in your collections?

Our collections feature a comprehensive range of 4WD necessities—bull bars, lighting, recovery gear, roof racks, suspension and lift kits, exhausts, snorkels, and beyond. Every category is supported by reputable brands and ready for off road application.

Can I shop on the site for my exact vehicle make and model?

Yes! Just choose your vehicle from the “Shop by Vehicle” menu—your model's compatible parts will then show across all collections.

Do you provide professional installation for the online purchased products?

Definitely. We also offer expert fitting services in-house at our Coffs Harbour service centre for products such as bull bars, lighting, suspension kits, and so on. 

What are the shipping and delivery options?

For Australian-wide orders, standard delivery is 3–7 business days, with express shipping available. International shipping can be organized on request—just ask for a quote. 

What is your return and restocking policy?

Unused, unopened items can be exchanged or returned within a reasonable time. Note: some products—such as bull bars, lift kits, and custom orders—will have a restocking fee.

Is there a warranty on the products?

Yes! The majority of items come with a manufacturer's warranty between 12 months and lifetime, depending on the brand. We assist owners through any process of warranty claims.

What if I require assistance in selecting the right product?

No problem at all! Contact us at (02) 6699 2744 or email sales@automax4x4.com. Our friendly experts stand ready to assist you in selecting the best accessories for your vehicle and use.